Customer Support
Our ticket system provides a safe and simple way to receive technical help about any of our products. Please review the guidelines below to make the process easier and faster for you.
Support Guidelines
Before you ask...
We strive to give the best service possible by focusing first on our customers. Opening the ticket with the same account used to download or buy the product will speed up the process.
- Whenever possible, include basic information about your system such as PHP and MySQL versions.
- Some problems are caused by uncommon settings on the hosting environment; please specify a Joomla! admin account we can use to review your site properties.
- If you think a particular file is in trouble, please include a read/write FTP account we can use to review and replace it if necessary.
Availability: Our support teams are available Monday to Friday from 10am to 8pm EST and will process tickets in a first-come, first-served basis.
Troubleshooting & Knowledgebase
Template Issues
Common display or installation issues related to our Joomla templates and how to fix them.
How Do I Install the Jumpstart?
Step-by-step guide on setting up the Jumpstart package to clone our demo site on your server.
Server Error 500
Solutions for the common "Internal Server Error" that may appear during installation or configuration.
Install Error PHP
Troubleshooting PHP-related errors during extension or template installation (e.g., upload_max_filesize).